If InterCLASS support team asks you to take a log file from the student extension, please follow these steps:
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Please allow for the use of the Developer Tools on the student OU temporarily and use a USB drive to save the log files.
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Go to the classroom and start an InterCLASS Cloud class on the teacher's machine.
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On the student's Chrome browser, in the URL address bar, type in chrome://extensions in order to get to the Extensions page.
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On the right side of the browser window, please make sure to turn on the Developer mode.
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Find InterCLASS Cloud Student Extension, click on the Details button.
- On the Details page, scroll down to the Inspect Views section.
- Click on background page, then inspect view console will appear.
- On the Console tab, Right-click (or touch and press two fingers on the Chromebook touchpad) on the log view area and click Save As to save the log file.
- Save the log file to your USB drive and please send it to us.