Recording InterCLASS Cloud Student Extension Logs for Troubleshooting

  • Updated
Follow

If InterCLASS support team asks you to take a log file from the student extension, please follow these steps:

  1. Please allow for the use of the Developer Tools on the student OU temporarily and use a USB drive to save the log files.

  2. Go to the classroom and start an InterCLASS Cloud class on the teacher's machine.

  3. On the student's Chrome browser, in the URL address bar, type in chrome://extensions in order to get to the Extensions page.

    taking-extension-log-01.PNG

  4. On the right side of the browser window, please make sure to turn on the Developer mode.

    taking-extension-log-02.PNG

  5. Find InterCLASS Cloud Student Extension, click on the Details button.

    taking-extension-log-03.png

  6. On the Details page, scroll down to the Inspect Views section.

    taking-extension-log-04.png

  7. Click on background page, then inspect view console will appear.

  8. On the Console tab, Right-click (or touch and press two fingers on the Chromebook touchpad) on the log view area and click Save As to save the log file.

    taking-extension-log-05.PNG

  9. Save the log file to your USB drive and please send it to us.