In order to record and save log files from problematic student Chromebooks, please do the following:
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Please allow for the use of the Developer Tools on the student OU temporarily and use a USB drive to save the log files.
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Go to the classroom and start an InterCLASS Cloud class on the teacher's machine.
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On the student's Chrome browser, in the URL address bar, type in chrome://extensions in order to get to the Extensions page.
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On the right side of the browser window, please make sure to turn on the Developer mode.
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Under the Chrome Apps section, you will see InterCLASS Cloud Student App. Click on the Details button.
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On the Details page, scroll down to the Inspect Views section.
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Click on the pages/index.html. The index will show in the Console View.
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Right-click (or touch and press two fingers on the Chromebook touchpad) on the log view area and click Save As to save the log file.
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Save the log file to your USB drive and please send it to us.