In order to record and save log files from problematic student Chromebooks, please do the following:
-
Please allow for the use of the Developer Tools on the student OU temporarily and use a USB drive to save the log files.
-
Go to the classroom and start an InterCLASS Cloud class on the teacher's machine.
-
On the student's Chrome browser, in the URL address bar, type in chrome://extensions in order to get to the Extensions page.
-
On the right side of the browser window, please make sure to turn on the Developer mode.
-
Under the Chrome Apps section, you will see InterCLASS Cloud Student App. Click on the Details button.
-
On the Details page, scroll down to the Inspect Views section.
-
Click on the pages/index.html. The index will show in the Console View.
-
Right-click (or touch and press two fingers on the Chromebook touchpad) on the log view area and click Save As to save the log file.
-
Save the log file to your USB drive and please send it to us.
